Refund Policy

Last updated: September 3, 2026

At Lunvera Store, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return or refund in accordance with the terms below.

Return and Refund Period

You may request a return or refund within 30 days of receiving your order.

To be eligible for a return, you must contact us within this 30-day period and provide your order number and a brief explanation of the reason for the return.

Return Conditions

To qualify for a return, the product must:

• Be unused and in its original condition.
• Be in the original packaging, when applicable.
• Include all original accessories, parts, and documentation, when applicable.
• Not show signs of damage, misuse, alteration, or excessive wear.

We reserve the right to refuse a return if the product does not meet these conditions.

How to Request a Return or Refund

To request a return or refund:

1. Contact us at lunverastore@outlook.com.
2. Provide your order number and explain the reason for your request.
3. If necessary, provide photographs or other information showing the condition of the product.
4. Our customer service team will review your request and provide return instructions if your return is approved.
5. Send the product according to the instructions provided by our team.
6. Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.

Please do not send a product back without first contacting us, as unauthorized returns may not be processed.

Refund Processing

If your refund is approved, the refund will be issued to the original payment method used for the purchase.

We generally process approved refunds within 5–10 business days after the returned product has been received and inspected.

After we process the refund, your bank or payment provider may require additional time to make the funds available in your account. Processing times may vary depending on the financial institution.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact lunverastore@outlook.com as soon as possible.

Please include your order number and, when applicable, clear photographs of the item and packaging. We will review the situation and determine the appropriate solution, which may include a replacement, refund, or other reasonable resolution.

Non-Refundable Items

Certain products may not be eligible for return or refund, including:

• Products that have been used, damaged, or altered after delivery.
• Products returned without the required original components or packaging, when applicable.
• Gift cards, where applicable.
• Personalized or customized products, where applicable.
• Products that cannot be returned for health, hygiene, or safety reasons, where applicable.

If a specific product is subject to additional return restrictions, those restrictions may be stated on the applicable product page.

Return Shipping Costs

Unless the item received is defective, damaged, incorrect, or otherwise covered by an error on our part, the customer may be responsible for the cost of return shipping.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or the issue resulted from an error on our part.

Contact Us

If you have any questions regarding our Refund Policy, please contact:

Lunvera Store
Email: lunverastore@outlook.com