Shipping policy
Last updated: September 3, 2026
At Lunvera Store, we work to process and deliver your orders as efficiently as possible. This Shipping Policy explains our order processing, shipping methods, estimated delivery times, and what to do if you experience a delivery issue.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders are not normally processed or shipped on weekends or public holidays.
During periods of high order volume, promotional events, holidays, or other circumstances outside our reasonable control, processing may take longer than usual.
If there is a significant delay in processing your order, we will make reasonable efforts to keep you informed.
Shipping Methods
Available shipping methods may vary depending on the destination, product, and availability.
The shipping options and applicable costs available for your order will be displayed during checkout.
Estimated Delivery Times
Estimated delivery times may vary depending on the shipping destination and selected shipping method.
As a general estimate:
- Standard Shipping: approximately 7–15 business days.
- Expedited Shipping: approximately 5–10 business days, where available.
These delivery estimates are provided for guidance only and are not guaranteed.
Delivery times may be affected by factors including carrier delays, customs clearance, weather, holidays, incorrect address information, and other circumstances outside our reasonable control.
Order Tracking
When tracking information is available, we will provide a tracking number to the email address associated with your order.
Please allow some time for the tracking information to become active after the order has been shipped.
You can use the tracking information provided by the carrier to monitor your shipment.
International Shipping
Where international shipping is available, delivery times and shipping costs may vary by destination.
International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.
Unless otherwise stated during checkout, any customs duties, taxes, or import charges that may apply are the responsibility of the customer.
Customs processing may also cause additional delivery delays.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information when placing an order.
If you notice that your shipping address is incorrect, contact lunverastore@outlook.com as soon as possible.
We will make reasonable efforts to update the address before the order is shipped. However, we cannot guarantee that an address change will be possible once an order has entered processing or been shipped.
Lost, Delayed, or Missing Packages
If your package appears to be delayed, please first check the tracking information provided by the carrier.
If the tracking information indicates that the package was delivered but you cannot locate it, we recommend checking with household members, neighbors, building management, or the delivery location.
If you still cannot locate the package, contact lunverastore@outlook.com with your order number and tracking information so that we can review the situation.
Damaged Packages
If your order arrives damaged, please contact us at lunverastore@outlook.com as soon as possible.
Please provide your order number and photographs showing the condition of the package and product. We will review the information and determine the appropriate resolution.
Delivery Delays
Lunvera Store is not responsible for delivery delays caused by events outside our reasonable control, including carrier disruptions, customs delays, severe weather, natural disasters, strikes, holidays, governmental restrictions, or incorrect address information.
We will nevertheless make reasonable efforts to assist customers when a delivery issue occurs.
Contact Us
For questions regarding shipping, tracking, delivery, or your order, please contact:
Lunvera Store
Email: lunverastore@outlook.com